Our aim is to provide a high quality delivery service to you with the minimum of fuss.

There is no need to order in advance. We accept orders as late as 8am on the day we deliver to your suburb.

If you miss the cut off we can also offer you an express courier service (at additional cost) so no need for the family to go hungry if you forget to order.

Delivery Cut Off Time
For same day deliveries 8am is the latest we can accept orders.

Delivery Charges
$8.50 for all deliveries within our stated delivery areas.

Special Delivery Instructions
if we don’t receive specific delivery instructions we will leave your order at your front door. Unfortunately, we can take no responsibility for missing orders once we have delivered.top ^

Order not received on expected day
We are very good at on-time deliveries on the day you requested. Therefore if you haven't received your order when expected please call us on (02) 9905 5553 so we can ensure that the delivery gets to you asap.

If you forget to advise us your delivery hasn't arrived on the designated day we cannot be held responsible.

Live in a security unit and will not be home
Please make arrangements for our driver to;

• buzz a neighbour to let us in so we can leave your order at your front door,
• access to your garage,
• or provide alternative instructions.

Can I pick up the order myself?
Produce can be collected from our store at Brookvale, Sydney from Monday to Friday 12 - 5pm.top ^

How is my order delivered?
Our standard packaging is recycled cardboard boxes including produce cardboard boxes from our organic suppliers. These boxes can be broken down and recycled though your local council service.

Any orders containing any highly perishable items will be packed in a polystyrene insulated box. These boxes should be stored in a dry clean place and left out for collection when you receive your next order.

Do I need to tell you all my details each time I order?
When you register you provide us with your address and contact details as well as delivery instructions. These are displayed when you place your order. If these details have changed you will need to update your details. Credit card details will need to be entered each time as we do not keep these on file.

What if I’m not home to take delivery?
Please leave special instructions where to leave your order.top ^

What if I find that there is an item missing?
Please check your invoice to see if the product was marked as being out of stock.  You will not be charged for goods being out of stock.

Can I Return Items?
No. We adhere to HACCP, the preferred industry standard for food safety. Therefore we are unable to replace any items that you ordered by mistake. If we packed an incorrect item, we will credit the missing item.  For more information please refer to our Terms and Conditions.

Do you deliver on public holidays?
Deliveries are not made on the following public holidays: Christmas Day; Boxing Day; New Year’s Day; Good Friday, Easter Sunday; Easter Monday, Anzac Day, Melbourne Cup

What is the condition of purchase?
The customer will bear all risk in respect of the produce once it has been delivered as per your instructions, unless otherwise agreed in writing prior to delivery. Dynamic Organics will not be responsible for any loss or deterioration which occurs subsequent to delivery (due to non-timely collection or otherwise)top ^