Delivery
What is the latest I can order?
For same day deliveries 8am is the latest we can accept orders.
What are your delivery charges?
$8.50 for all deliveries within our stated delivery areas.
Where are our delivery areas?
For suburbs, delivery day and approximate delivery times click here to find out where we deliver
to.
Special delivery instructions
If we don’t receive specific delivery instructions we will leave your order at your front door.
Unfortunately, we can take no responsibility for missing orders once we have delivered.
Order not received on expected day
We are very good at on-time deliveries on the day you requested. Therefore if you haven’t
received your order when expected please call us on (02) 9905 5553 so we can ensure that the
delivery gets to you asap.
If you forget to advise us your delivery hasn’t arrived on the designated day we cannot be held responsible.
Live in a security unit and will not be home
Please make arrangements for our driver or courier to;
- buzz a neighbour to let us in so we can leave your order at your front door,
- access to your garage,
- or provide alternative instructions.
Can I pick up the order myself?
Produce can be collected from our warehouse at Brookvale, Sydney from Monday to Friday 12 - 5pm.
How is my order delivered?
Our standard packaging is recycled cardboard boxes including produce cardboard boxes from our organic suppliers. These boxes can be broken down and recycled though your local council service.
Any orders containing any highly perishable items will be packed in a polystyrene insulated box. These boxes should be stored in a dry clean place and left out for collection when you receive your next order.
Do I need to tell you all my details each time I order?
When you register you provide us with your address and contact details as well as delivery instructions. These are displayed when you place your order. If these details have changed you will need to update your details. Credit card details will need to be entered each time as we do not keep these on file.
What if I’m not home to take delivery?
Please leave special instructions where to leave your order.
What if I find that there is an item missing?
Please check your invoice to see if the product was marked as being out of stock. You will not be charged for goods being out of stock.
Can I Return Items?
No. We adhere to HACCP, the preferred industry standard for food safety. Therefore we are unable to replace any items that you ordered by mistake. If we packed an incorrect item, we will credit the missing item. For more information please refer to our Terms and Conditions.
Do you deliver on public holidays?
Deliveries are not made on the following public holidays: Christmas Day; Boxing Day; New Year’s Day; Good Friday, Easter Sunday; Easter Monday, Anzac Day, Melbourne Cup
What is the condition of purchase?
The customer will bear all risk in respect of the meals once they have been delivered as per your
instructions, unless otherwise agreed in writing prior to delivery. Dynamic Organics will not
be responsible for any loss or deterioration which occurs subsequent to delivery (due to nontimely
collection or otherwise).
Is there a minimum order?
A minimum order of $45.00 (plus additional $8.50 delivery charge) is required for delivery.
What forms of payment are available?
We accept Amex, Visa, MasterCard. Dynamic Organic drivers can also accept cash or cheque payment. Please note that all orders are charged in Australian dollars.
How is my order packed?
All orders are packed in a recycled heavy duty cardboard box. If your order contains any frozen or dairy products it will be packed in a insulated polystyrene box.
Order Fulfilment
We buy our produce direct from growers and from agents at Sydney markets.We use only certified organic produce to fulfil orders. Because of unavailability of some products from time to time, this means we are unable to fulfil all your requirements.
How do I obtain my free olive oil for referring a new customer?
When the person you referred fills out the new user registration form please ask them to fill in the box that asks the name of the person that referred them to us. When they make their first order we will arrange for you to receive your free Australian olive oil with your next order.
What’s the best way to store my produce?
Vegetables: Hard vegetables ie pumpkin, potato, onions are all best stored in cool dark airy cupboards. All other vegetables including leafy greens are best stored in plastic bags in the vegetable section of your fridge. Vegetables will go limp rather quickly if left uncovered in the vegetable crisper. Mushrooms should of course be kept in a brown paper bag. Tomatoes are best stored out of the fridge unless they are ripe and the weather is hot.
Herbs should be wrapped in damp newspaper or plastic bags.
Fruit: either in the fruit bowl or in the fridge. This will depend on the climate and your preference for chilled or room temperature fruit.
How do I ripen fruit?
Find a light airy dry warm place (usually the kitchen bench) and any fruit or vegetable will ripen in a few days. Try and avoid direct sun. To ripen green bananas, keep in a bag with apples, pears or kiwi fruit as natural ethylene helps the ripening process.
What’s in season? ie: why can’t I get strawberries in winter?
One of the best qualities about buying organic is only being able to buy what’s in season. The flavour and taste is better, not to mention it’s cheaper on the hip pocket. There is something special about biting into a new season apple or the smell of mangoes in early summer.
We have been so use to having all varieties of all fruit and vege available year around we have lost our way of buying seasonal produce when it’s at it’s best!
For what’s in season please consult our seasonality guide
How safe is it to send credit card details via the Internet?
The use of SSL (Secure Sockets Layer) software for the registration page encrypts your credit card number and registration details and then securely transmits them over the Internet. When you enter this secure part of our site you will see a padlock symbol on the lower toolbar on your browser screen to let you know the information is safe.
I cannot access the Registration Form.
Either your browser does not support SSL (Secure Sockets Layer) or the SSL feature is turned off. If you are unable to activate SSL on your browser you can register using our Manual Registration Form. You can either phone or fax your registration details directly to Dynamic Organic office. Call 02/9905 5553
I receive an "authentication certificate" error.
The SSL keys in the older web browsers such as IE 4.0 and Netscape 4.0 have expired. The easiest way to overcome this is to just update the browser to a higher version or upgrade the SSL component of your web browser.
How does the call back option on the Registration form work?
If, despite the encryption software, you do not wish to send your credit card details over the Internet, just select either of the home, work or mobile buttons and a representative from Dynamic Organics will ring you back to collect your details.
Is there an alternative to filling out the electronic forms?
Yes. You can print the order form, fill it out by pen and fax it to Dynamic Organics. If all else fails you can ring Dynamic Organics and place your order over the phone.
Still can't find an answer?
If you are experiencing technical difficulties with this site that are not addressed here please email: jh@gourmetdinnerservice.com.au
